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About Us:

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

Enjoy a 'chill' work attire
Be part of a rapidly growing concept
Develop into a chocolate-tasting expert – other chocolates will never taste the same
Become a valued member of a cool team and local neighborhood community
Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

We are looking for General Managers who are looking for more!

Leaders, not bosses. Your team wants to work both with and for you.
Experience and pride in promoting excellent employee culture and guest experience
Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!
Excellent communication skills, we believe in growing through collaboration and strong communication.
Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!

ESSENTIAL FUNCTIONS

Take the helm and own both the front- and back-house operations at Milkshake Factory, orchestrating:
- Seamless workflows
- Top-notch merchandising
- Impeccable sanitation
- An unbeatable customer experience.
Co-create foolproof systems for operational excellence, covering cash management, food safety, inventory control, and team performance.
Partnering with the owner, leading the charge on human resources, handling everything from staff training and coaching to motivation, feedback, and retention strategies.
Craft efficient schedules, ensuring smooth retail operations while keeping a keen eye on budget-friendly labor costs.
Collaborate on the accounting side to shape an accurate budget for Milkshake Factory.
Keep a tight grip on waste reduction by monitoring inputs, documenting trends, and training team members on quality and recipes.
Set up maintenance schedules that elevate equipment reliability and work with the team to ensure security measures are on point, including cameras, alarms, locks, and protocols.
Smash those sales goals through consumer-value techniques like bundling and strategic merchandising.
Be the ultimate brand advocate, sharing the company's story, history, vision, and products with both consumers and employees.
Keep those POS register systems purring with operational perfection at all times.
Ready to lead with flair? Let's shake things up!

REQUIREMENTS

Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting
Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
College degree is strongly preferred; however, extra years of experience may substitute
Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
Exceptional leadership, communication, operational, problem-solving, organizational and planning skills
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Knowledge of Microsoft Office
Ability to lift and/or handle packaged goods and materials up to and including 25 lbs

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

Enjoy a 'chill' work attire
Be part of a rapidly growing concept
Develop into a chocolate-tasting expert – other chocolates will never taste the same
Become a valued member of a cool team and local neighborhood community

Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast! Check out our openings at our franchise locations or join us in our hometown of Pittsburgh, PA.

_{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.}

(if you already have a resume on Indeed)